Comments on: It’s over, Vodafone. I’m leaving you.

By: Dell makes $6.5 million from Twitter activity, but still doesn’t really get it

Thu, 17 Dec 2009 10:21:57 +0000

[...] are a little slower (see “It’s over, Vodafone. I’m leaving you“) but still making an [...]

By: How is your customer service?

How is your customer service? — Fri, 21 Aug 2009 14:36:11 +0000

[...] BT had been in front of him he might have killed. His post was also written in a similar vain on this site – both are quite [...]

By: BT Business Broadband

BT Business Broadband — Fri, 31 Jul 2009 14:39:38 +0000

[...] apologies to “It’s over Vodafone. I’m leaving You.” var addthis_pub = ”; var addthis_language = ‘en’;var addthis_options = ‘email, favorites, digg, [...]

By: jasegee

jasegee — Thu, 25 Jun 2009 08:22:11 +0000

OHH why did i do it why why why …… i was a very happy 02 customer for arround 5 years but i was tempted by the VODAPHONE salesman how wrong was i ,
customer service is crap i had waited for arround 2 hours yes 2 hours to sort out an over charge on my account , so i stopped the direct debt and went over to pay from there website so all i do now is pay for what i know i have used i have all the recent bill and data usage and compaired to 02 i am spending arround £20 a month more with the so called great service from vodaphone , i am waiting to be cut off now so what i am tied into a contract so what as i have 6 other phones with 02 and have the balls to go al lthe way with vodaphone to court if i have too , baisicly steer well clear of this Bogus company stick with what u know and dont get tempted by the suited man ~!

By: andy lang

andy lang — Thu, 18 Jun 2009 16:27:01 +0000

very interesting reading,me too deja vu. duane and nigel, you ought to get married,(or are you already).sorry, new to computers, new to emailing, etc,short of friends, this sounds like fun?????
RIGHT now, enough of the funnies, down to business(can i swear)(best not to eh?ok)
RIGHT this scum vodafone, full of themselves arent they,.
I also once had a contract with them, 12months, more expensive than PAYG, so you would think maybe a better service. ho bloody ho. end of 12 months, time to renew contract, get new phone.?? yea right B*ll***t. sorry mate, another 6 months yet.loads of other crap, needless to say i went back to PAYG.Had to stay with the scum,no coverage on other networks, cornered market(a few years ago, this).
tried orange, ho ho.tried o2, didnt use phone for a while, (maybe 2 months) got cut off.what i”m trying to say is they all seemed the same. i went back to vodafone,(3 or 4 years ago now), stayed on PAYG so that they cannot dip their thieving sticky fingers in my account, i only spend what i want to, only phone calls and texts, all is fine.
Time has moved on, communication is everything, supposedly more mediums (is that the right word?) even a yokel like wot i is, is now on the internet( even if it is someone elses) god ive even lurnt to reed and rite.
SO HOW IS VODAPHONE doing?????? RIP OFF, NO CUSTOMER RELATIONS, they dont care if you go to ASDA, cos ASDA are paying them anyway.(subcontract) I thought
it was illegal to have a monopoly. Sorry i got sidetracked, different arguement subject,(where was i ) oh yea, reading all your comments, sounds like its time to give o2 a go, cos i am cheesed off with vodafone, i went round all the local supermarkets for a link card to top up, nobody stocks them, even the supermarkets dont waste their time with vodafone (scum) Goodbye vodafone, youve pissed me off too often

By: Harry Walker

Harry Walker — Fri, 12 Jun 2009 18:07:53 +0000

Hey, about three weeks ago i order a phone of Vodafones website, which they managed to lose in the post. We rang them up many times over the two weeks trying to find out when were getting a phone. Finally we decided to go to a shop to confront them face to to face, they said they could do nothing without even fully listening to us. Then we rang them up again and they told us they’d send us a phone and we’d have it by tuesday. Tuesday came, no phone. We rang them again, they’d lied about sending it. They then did the same thing again, its now Friday and they say it will come on monday. If it dosnt were driving up to there head office and will not leave without the phone. They also had the nerve to send us the first months bill.

By: John Taylor

John Taylor — Sat, 06 Jun 2009 13:27:15 +0000

Reading this post is like deja vue, even down to Vodafone begging to be given another chance. Be warned you will be promised the earth to stay with them, however if it’s like my experience those promises will turn to dust when you receive your shiny new phone along with a contract that doesn’t resemble anything like what you agreed to!

By: Thomas Rushton

Thomas Rushton — Fri, 05 Jun 2009 14:06:19 +0000

Hi Duane,

Matt was indeed going to handle this personally, but he’s not in at the moment so Kirsty’s about to call instead. Ring ring… :)

By: Duane Jackson

Duane Jackson — Fri, 05 Jun 2009 13:31:29 +0000

Hi Tom,

Initially one of your colleagues, Matt, phoned and said he was taking personal resposibility to get it all sorted. He gave me his email address. It’s going through to voicemail on Dominiques number because her phone is knackered.

I emailed Matt earlier telling him as much and giving him the office number. I’ve no idea who Kirsty is.

It’s under the contact link at the top of this page – 020 7403 0101 or 0800 848 8301 – don’t call the 0800 number from your mobile though, you’ll get charged for it : )

By: Thomas Rushton

Thomas Rushton — Fri, 05 Jun 2009 13:26:47 +0000

Hi Duane,

We’re still really desperate to fix this all for you! Kirsty’s been trying to call today as discussed, but keeps getting voicemail? We’ll keep trying…

Tom

Web Relations Team

Vodafone UK