An entertaining video that was brought to my attention by 10Yetis. You get the gist after the first couple of minutes, but it’s worth watching the whole thing.

For more cloud humour, see this cynical explanation of the cloud using an analogy of the Cloud Cafe. I’m still not sure what the sweeties man was all about.

I’ve commented before that support is the one side of the business I have trouble letting go of and letting others take full responsibility for. It’s just so important that we get it right as it’s essential to encouraging those taking our free trial to become paying customers and to keep existing customers happy (and [...]

Frivolous blog posts are traditionally reserved for Fridays. But lets have one on a Monday for a change.
Over the weekend I moved into a new house. in a few of the rooms there was an odd device plugged in to the sockets. I had no idea what it was.
The label on the back yielded no clues. It just referenced a [...]

A thread on UK Business Forums caught my attention today.Kelvin White is a driving instructor and asks for accounting software recommendations for his small business. He is in fact a sole trader driving instructor.  He has no need to file VAT returns or issue invoices to his customers. As well as the usual recommendations, some [...]

I attended a shareholders meeting last night for a small start-up.
The marketing manager mentioned their “viral coefficient”.
I had to raise my hand and ask what a viral coefficient actually is. The embarrassment was only slightly lessened when the majority of other people in the room confessed they’d never heard of it either.
Embarrassment quickly turned to [...]

When I started KashFlow I thought a SaaS business would be a relatively simple affair in terms of what the costs would be and where the income would come from. Things never pan out exactly as you expect.
So here I’m going to share some numbers with your from our performance for 2009 and some of [...]

At KashFlow we’ve never been a company to follow the crowd and do things “because that’s the way it’s done”.
We judge what we’re offering based on its value rather than on what the rest of the market is doing.
This has resulted in a big difference between how we work with accountants and how other accounting [...]

The thing about cults is they don’t tell you the bad news until you’ve handed over your life savings and moved into the compound. It’s not until your first night in the dorms that they tell you you’re obliged to let the leader have his wicked way with your wife.
The same is true of the [...]

In November we advertised a support role here at KashFlow and filled the role within a couple of days.
Patrick is still with us and doing a great job – but we’re still growing very fast and need more hands on the support deck. So we’re hiring again for a second support person to join our [...]

When KashFlow was first available back in 2005 it was a very, very basic invoicing tool. It produced invoices with sequential numbers and you could mark them as either “paid” or “not paid”. Nothing more. This was intentional. We (or “I” as it was then) didn’t want to make assumptions about what businesses wanted from [...]

Pass through London Bridge mainline station during any evening rush hour and you’ll see someone from one of the shops there trying to get you to take a free sample of their food. Not once have I ever seen anyone stop and take anything.
It’s hardly surprising as everyone is rushing to get to a seat [...]